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4
KK DESIGN MODEL TOTE
10
BAGS
6
FURNITURE
13
DINING ROOM- TABLE & CHAIRS
14
COFFEE TABLES
61
DESKS & CHAIRS
70
CONSOLE & SOFA TABLES
71
BENCHES & OTTOMANS
79
SIDE & ACCENT TABLES
86
OTHER FURNITURE
7
MIRRORS & WALL DECOR
18
MIRRORS
19
WALL ART
20
MANTELS & SHELVES
41
WALL CLOCKS
49
COAT RACKS
83
BASKETS
12
GARDEN & OUTDOOR
23
PLANTERS & URNS
24
OUTDOOOR WALL DECOR
25
OUTDOOR FURNITURE
37
OUTDOOR SCULPTURES
14
FLOOR DECOR
45
COAT RACKS
47
CHESTS & TRUNKS
48
BOTTLES, VASES & URNS
58
FIRE SCREENS & ANDIRONS
73
FLOOR LENGTH MIRRORS
82
SCULPTURES
78
SCREENS
84
STORAGE BASKETS
16
LIGHTING
26
CANDLE STANDS
28
CHANDELIERS
29
LAMPS
54
HURRICANES & LANTERNS
76
WALL CANDLE SCONCES
18
TABLETOP DECOR
32
CHARGERS, PLATTERS & TRAYS
34
SERVING & BAR WARE
53
CANISTERS & JARS
56
BOXES & TRAYS
60
VASES, BOTTLES & URNS
63
OTHER GREAT ITEMS
81
BOOKENDS
85
BIRDCAGES
20
SCULPTURES & FIGURINES
59
SCULPTURES & FIGURINES
23
GIFT CARDS
68
ONLINE GIFT CARDS
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| Shipping and Handling Fees |
At Kathy Kuo
Designs, we feel that our customers respond best when told in
advance what their shipping charges will be. We offer flat rates
for shipping depending on total value or order. We do not
charge additional fees for processing and handling. We ship
everything UPS Ground or Yellow Freight for
over sized packages that cannot ship via UPS. Most purchases
shipped from our warehouses will arrive between two and
six days after the order is processed. Processing and handling takes between two and five
business days after receipt of payment depending on size of merchandise and quantity ordered.
Once the order is shipped,
you will receive a shipping notification by e-mail including a tracking ID so that you may track the package
yourself. On orders that cannot be shipped via UPS, Yellow Freight will be used. They will be in touch with you via telephone to coordinate a shipping date and time. If there is a delay, we will notify you by email. If you
place multiple orders, your orders may not arrive in the same
box.
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| Shipping Rates |
Below is our flat
rate shipping rates. Your shipping rates will be added to your
total order value at time of check out.
Items shipped to Alaska,
Hawaii and US Territories are delivered by UPS Ground and
an additional $250 fuel surcharge will be added per order
to those territories. Some heavy or oversized items that cannot
be shipped via UPS ground will be shipped via common freight
carrier.
We do not ship
internationally or process rush deliveries at the current moment.
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| Order Total |
Shipping Rate |
| Up to $25.00 |
$6.00 |
| $25.01- $45.00 |
$8.00 |
| $45.01- $65.00 |
$11.00 |
| $65.01- $90.00 |
$14.00 |
| $90.01- $125.00 |
$17.00 |
| $125.01- $200.00 |
$21.00 |
| $200.01- $500.00 |
15% |
| $500.01- $1000.00 |
10% |
| $1000.01 and over |
5% |
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| Return Policy |
We take great
pride in the quality and craftsmanship of our products. Attention
to design, materials, safety and construction is our priority. We
carefully inspect all orders prior to shipment. Upon receipt,
please inspect your purchase(s) and notify us of any damage. If for
any reason you are not satisfied with your purchase, we will
work quickly to resolve the issue at hand. We offer a 30 day
money back guarantee on all merchandise that is purchased
with damages. In an effort to maintain quality standards, we
ask our customers to provide digital photos of the damage or a
detailed description in e-mail so we can correct the issue for
future orders. You will be refunded the total cost including
shipping or a replacement of your merchandise.
Merchandise returns are
subject to approval. We will issue you a return tag so that you
may ship the product back to us. Please send all return related
questions to: returns@kathykuo
designs.com
We are committed to
providing our customers with the highest standard customer
service. Please allow up to two business days for returns
questions.
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